Making a complaint

Making a complaint

What is a complaint

A complaint is expressing displeasure or discontent about a situation or an event.

NOTICE:

Complain (verb)

Complaint (noun)

Making complaints

Making complaints can be done with different statements or expressions that introduce your displeasure or discontent. A direct complaint can be considered as rude or even impolite.

1. I have got a bit of problem here, you see…………………
2. I am afraid I have to make a serious complaint
3. I just don’t know how to say it but,…………………………
4. Look, I’m not really satisfied with the way you…………
5. I am in the obligation of saying that……….
6. I have a serious complaint about………….
7. I have been patient long enough, but……………
8. I want to complain about….
9. Excuse me if I’m out of line, but…
10. There may have been a misunderstanding about…
11. I’m sorry to bother you, but..

Responding to complaints

a- Accepting complaints

1. I do apologize for…
2. I must apologize for…
3. I apologize for…
4. I’d like to apologize for…
5. I am so sorry for…
6. I shouldn’t have…
7. It’s all my fault.
8. I’m ashamed of…
9. Please, forgive me for…
10. Excuse me for …
11. I’m terribly sorry for…
12. Pardon me for this…
13. Please, forgive me for my….
14. Please, accept my apologies for…

b- Rejecting complaints

1. Well, I’m afraid there is nothing we can do about it actually.
2. I’m afraid there isn’t much we can do about it.